What time to arrive and leave?
We welcome you from 5 p.m. to 6:30 p.m. (if you arrive later we plan for self-check-in)
Your departure must be before 11am.
The brunch option allows you to stay until 1 p.m.
Breakfast included ?
When you stay with us, breakfast is offered. Before your arrival, you can compose your ideal breakfast from a list of products, we will drop it off at your ecolodge the next day around 8:30 am.
Meal reservation
We advise you to book your meal when booking the night to avoid any oversights. If you have special diets, you can specify this at the time of booking.
If you prefer to wait, we accept orders no later than 10 days before your arrival to manage the supply from our local producers. Just send us an email or call us.
Nordic bath or jacuzzi?
The Cassiopée and Orion domes are each equipped with a private Nordic bath. These are circular, wood-heated baths.
The Petit Ourse cabin is equipped with a jacuzzi with massaging bubbles.
Massage
We hire an external service provider to come to your ecolodge for a one-hour massage (please allow approximately 1.5 hours for set-up and clean-up).
The masseuse offers several massage techniques to choose from.
Bookings are made directly with our service provider (payment on site by cash or check).
Gift vouchers
Our gift boxes are valid for 18 months. They are not valid for July and August, December 24, December 31, and February 14.
To book your stay, you can either:
- Make a standard reservation on our website by confirming payment with holiday vouchers and indicating your gift box number in the comments of your reservation so that we can subsequently record the payment (if you have selected options not included in your gift box, we will then send you a credit card payment link).
- Contact us directly by email or phone. We recommend checking the availability of our ecolodges before contacting us to choose your stay dates (the full calendar is available at the bottom of the page dedicated to each accommodation).
A gift box concerns a specific service: no changes, refunds, or compensation will be made if the customer requests a modification of the service.
Holiday vouchers
Payment by holiday vouchers is possible when booking online (no change will be refunded on holiday vouchers).
Paper holiday vouchers must be sent within 7 days to the following address: Bois de Luna, 2 lieu dit les Monneyroux, 63590 Cunlhat.
If you wish to pay by connected holiday vouchers, you can indicate this in the comments section of your booking, along with the exact amount to be paid, so that we can request payment via ANCV.
If you are not paying the full amount of your booking by holiday vouchers, simply specify this in the comments section of your booking. Once your booking is confirmed, we will send you a credit card payment link to pay the balance. Bank checks are not accepted.
If we have not received valid holiday vouchers or if the full amount of your booking is not paid within 7 days of your booking, your booking will be automatically canceled.
Accessible to people with reduced mobility
The Orion Dome has the Tourism and Disability label.
Persons with disabilities can access the Orion Dome by car; a parking space is available in front of the ecolodge.
The Nordic bath is accessible with human assistance.
If you have a temporary or permanent disability, please contact us directly so we can adapt your stay.
And the weather?
If the weather is not with us and the rain or snow comes, we guarantee you a warm stay, the experience is different but just as pleasant!In the event of a serious weather alert in France, for your safety we will be obliged to cancel your visit. We will give you a one-year voucher to postpone your reservation.
Conditions for modifying or canceling your stay
No cancellation is possible.
You can modify your reservation free of charge more than 30 days before your arrival.
You can modify your reservation between 30 and 15 days before your arrival, by paying the lump sum of 65 euros.
Your reservation can no longer be modified from 14 days before your arrival.
For smokers
Smoking is prohibited inside the ecolodges. All cigarette butts must be placed in the ashtray provided on each terrace. Keeping a clean environment and preventing fire starts is everyone's story 😉
Can we bring an animal?
Unfortunately we do not welcome pets for a question of hygiene.